Introduction & Scope
Voltrix Power Systems is an industrial and commercial power technology platform operated by Fortune Traders (referred to as "Voltrix", "we", "us", or "our"). We specialize in industrial voltage regulation, three-phase servo stabilizers, online uninterruptible power supply (UPS) systems, industrial solar solutions, and power conditioning equipment.
This Privacy Policy governs our collection, storage, use, and disclosure of personal and business information received through:
- Our primary website and digital consultation portal at https://voltrixsystems.com.
- Our customer login portals, order status tracking pages, and quotation management desks.
- Our official WhatsApp customer communication and assistance channels.
- Direct phone inquiries, corporate office consultations, and partner service interactions.
Information We Collect
We collect information necessary to evaluate your industrial electrical requirements, generate accurate commercial quotations, fulfill orders, deliver equipment, and provide warranty assistance. The types of information we collect include:
Your full name, commercial enterprise name, designation, billing and delivery address, state code, GST identification number (GSTIN), telephone numbers, and email address.
Power ratings (kVA), phase requirements (single-phase or three-phase), input voltage range conditions, equipment location, application type (medical, manufacturing, data center), and customer inquiry notes.
Quotation numbers, confirmed order line items, transaction amounts, payment status records (pending, partial, or completed bank settlements), delivery progress, dispatch notes, and invoice documents.
Your verified mobile phone number, WhatsApp sender name, incoming messages, customer service requests, document retrieval requests, and delivery notification status receipts.
How We Use Your Information
Voltrix uses customer information exclusively for legitimate commercial, engineering, and customer support purposes, including:
Communication Through WhatsApp
Voltrix offers WhatsApp customer communication to provide fast, reliable, and convenient customer service. Customers may reach out to Voltrix or receive transactional messages via WhatsApp for:
- Receiving order acknowledgments, quotation updates, and shipping alerts.
- Inquiring about equipment specifications and pricing guidelines.
- Checking the real-time delivery and logistics status of pending orders.
- Requesting and receiving official invoice documents in electronic format.
- Requesting technical support callback from a Voltrix regional specialist.
Customer Identity Verification & Data Access Controls
To safeguard customer confidentiality, customer-specific records—such as order histories, delivery details, and official invoice documents—are only accessible when communicating from the verified mobile phone number registered with your Voltrix customer account.
If an incoming WhatsApp message originates from an unregistered or unverified phone number, customer-specific records will not be disclosed. The sender will only receive general product catalog information and instructions on how to reach our sales desk.
Third-Party Platform Notice: WhatsApp is an independent messaging service operated by Meta Platforms, Inc. Your use of WhatsApp is subject to WhatsApp's own Terms of Service and Privacy Policy in addition to this policy.
Use of Automated & AI-Assisted Customer Support
To provide prompt assistance around the clock, Voltrix incorporates automated tools and artificial intelligence (AI) to interpret incoming customer inquiries on our website chat desk and WhatsApp customer channels.
• Intent Understanding: Automated assistance is used to interpret natural language requests (such as asking for the latest order status, tracking an inquiry, or requesting an invoice copy) and direct you to the appropriate information.
• Strict Data Boundaries: Automated tools operate within predefined business boundaries and only retrieve authorized records belonging to the verified customer.
• Human Assistance Always Available: Automated customer assistance does not replace human engineers. You may at any point request direct contact with a human technical specialist, who will follow up during standard business hours.
When Information May Be Shared
Voltrix treats your information with confidentiality. We do not sell, rent, or trade your personal or business information to third parties for marketing purposes. We only share information in the following limited commercial circumstances:
How We Protect Your Data
We maintain reasonable and appropriate administrative, physical, and technical safeguards designed to protect customer personal information against unauthorized access, loss, destruction, alteration, or misuse.
Access to customer records is restricted to authorized personnel, engineers, and assigned dealers who require the information to perform their business duties. While we take commercially reasonable measures to safeguard information, no internet transmission or electronic storage method can guarantee absolute security.
Data Retention
Voltrix retains customer account details, inquiries, orders, and invoice records for as long as necessary to fulfill the purposes outlined in this Privacy Policy, provide ongoing equipment warranty service, maintain corporate financial records, or comply with statutory retention periods under applicable law.
Where specific statutory timelines apply, records are kept for the duration required by applicable commercial and tax regulations ([DATA RETENTION PERIOD]), after which they are securely archived, anonymized, or deleted.
Customer Privacy Rights & Requests
You have rights regarding your personal information held by Voltrix Power Systems. Depending on applicable legal standards, you may:
- Request Access: Review the personal and commercial information we maintain about you.
- Request Correction: Request updates or corrections to inaccurate, incomplete, or outdated information.
- Request Account Deletion: Request the closure of your customer account and deletion of your contact data, subject to our legal, tax, or warranty record-keeping obligations.
- Opt Out of Marketing: Request to stop receiving non-transactional marketing communications at any time.
To submit a privacy or data request, please email our support desk at voltrixpowersystems@gmail.com with the subject line "Privacy Rights Request". We will verify your identity and respond within a reasonable business timeframe.
Policy Updates & Effective Date
Voltrix may update this Privacy Policy periodically to reflect changes in our business practices, customer services, or applicable regulatory requirements. Any updates will be posted on this page with an updated "Effective Date" at the top of the policy. We encourage you to review this policy periodically.
Contact Information & Corporate Office
If you have questions, feedback, or concerns regarding this Privacy Policy or how Voltrix handles customer information, please contact our administrative desk: